Privacy Policy

One Cashew Leisure Ventures, Inc., otherwise known as Bacau Bay Resort Coron, managed by Araw Hospitality, Inc. (“we,” “our,” or “us”), is committed to protecting your privacy and ensuring that your personal information is handled in compliance with the Data Privacy Act of 2012 of the Republic of the Philippines (Republic Act No. 10173). This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, make a reservation, or use any of the services provided by One Cashew Leisure Ventures, Inc. and the properties we manage. By using our website or services, you agree to the terms of this Privacy Policy.

Information We Collect

1.1 Personal Information
We collect personal information that you voluntarily provide to us when making a reservation, subscribing to our newsletter, or contacting us. This information may include:

Name, Email address, Phone number, Residential Address, Booking Information, Payment information (credit card details), Identification documents (for verification purposes).

1.2 Sensitive Personal Information
We may also collect sensitive personal information as defined by the Data Privacy Act, such as government-issued identification numbers, and other sensitive data necessary for verification and legal compliance.

1.3 Health Assessments and Questionnaires
To ensure we provide the best possible experience, we may request health assessments and questionnaires to tailor our services to your needs. All health-related information will be treated with the highest confidentiality and used solely for providing appropriate services.

1.4 Non-Personal Information
We also collect non-personal information automatically when you visit our website, such as:

IP address, Browser type, Device information, Pages visited, Time and date of visit, Referring URL, Country and city where you are browsing.

Use of Information

2.1 Personal Information
We use your personal information to:

• Process and manage your reservations
• Communicate with you about your booking and stay
• Provide customer service and support
• Send you promotional offers and newsletters (if opted in)
• Improve our services and website
• Comply with legal requirements

2.2 Sensitive Personal Information and Health Data
We use sensitive personal information, including health data, to:

• Ensure the safety and well-being of our guests
• Tailor our services and wellness programs to your needs
• Provide personalized recommendations and support

2.3 Non-Personal Information
Non-personal information is used to:

• Analyze website usage and performance
• Improve our website and services
• Personalize your experience on our website

Sharing of Information

We do not sell or trade your personal information. We may share it with trusted third-party service providers for the following reasons:

• Service Providers: These third-party service providers assist us in operating our website, managing our business, or providing services to you, and agree to keep your information confidential.
• Legal Compliance: We may disclose your information when required by law, such as in response to legal processes like court orders or subpoenas.
• Protection of Rights: We may disclose your information to enforce our site policies, protect our or others’ rights, property, or safety.

CCTV Coverage

For safety and security purposes, CCTV cameras may monitor public areas of the properties managed by One Cashew Leisure Ventures, Inc. CCTV footage will only be accessed by authorized personnel and will remain confidential unless required by law or for investigative purposes.

Data Security

We implement security measures to protect your personal information in compliance with the Data Privacy Act of 2012. These measures include:

• Secure Sockets Layer (SSL) encryption for online transactions
• Access controls to restrict access to personal information
• Regular security assessments and updates

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Data Retention

We retain your personal information for a maximum of three (3) years or as required by law to fulfill the purposes outlined in this Privacy Policy.

Your Rights

You have the following rights under the Data Privacy Act of 2012:

• Right to Access: You can request access to your personal information.
• Right to Correction: You can correct or update your personal information.
• Right to Erasure: You can request the deletion of your personal information, subject to certain conditions.
• Right to Object: You can object to the processing of your personal information.
• Right to Data Portability: You can request a copy of your personal information in an electronic or structured format.

To exercise any of these rights, please contact us at dataprotection@arawhospitality.com.

Cookies

Our website uses cookies to enhance your experience. Cookies are small files transferred to your computer’s hard drive via your web browser to recognize your browser and capture certain information. You can disable cookies through your browser settings, but this may affect your ability to use certain website features.

Third-Party Links

Our website may contain links to third-party websites with separate and independent privacy policies. We hold no responsibility for the content or activities of these linked sites.

Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy. Any changes will be posted on this page with an updated effective date. Continued use of our website and services after changes constitutes your acceptance of the revised policy.

Contact Information

If you have any questions or concerns, please contact us at:

Address: One Cashew Leisure Ventures, Inc., Governor’s Drive, Sitio Jolo, Poblacion 5, Coron, Palawan, Philippines
Email: dataprotection@arawhospitality.com
Phone: +632 640 0856

By using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy. We are committed to protecting your privacy and providing a safe experience.