Privacy Policy

One Cashew Leisure Ventures Inc (“we,” “our,” or “us”), as managed by Araw Hospitality Inc., is committed to protecting your privacy and ensuring that your personal information is handled in compliance with the Data Privacy Act of 2012 of the Republic of the Philippines (Republic Act No. 10173). This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, make a reservation, use our services, or register for Araw Rewards. By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide when making a reservation, subscribing to our newsletter, contacting us, or registering for our loyalty program. This information may include:

Booking Engine Data:

• First Name
• Last Name
• Email Address
• Special Request
• Street Address
• City or Town
• Postal/Zip Code
• Country
• State
• Country Code
• Telephone Number
• Payment Type (excluding payment details, as handled by a third-party provider)

Araw Rewards Registration Data:

• Full Name
• Birthday
• Sex
• Contact Number
• Email Address
• Country of Residence

1.2 Payment Information

While we collect certain details necessary to process your reservation, all payment transactions are securely handled by our third-party payment gateway provider. We do not collect, store, or have access to your debit/credit card details.

1.3 Sensitive Personal Information

We may also collect sensitive personal information as defined by the Data Privacy Act, which includes but is not limited to information about your health, government-issued identification numbers, and other sensitive data necessary for verification and legal compliance.

1.4 Health Assessments and Questionnaires

To ensure we provide the best possible experience and tailor our services to your needs, we may request health assessments and questionnaires. This information helps us understand your wellness requirements and any specific needs or restrictions you may have. All health-related information will be treated with the highest level of confidentiality and used solely for the purpose of providing you with appropriate services.

1.5 Non-Personal Information

We also collect non-personal information automatically when you visit our website, such as:

• IP address
• Browser type
• Device information
• Pages visited
• Time and date of visit
• Referring URL
• Country and city where you are browsing

2. Use of Information

2.1 Personal Information

We use your personal information to:

• Process and manage your reservations
• Communicate with you regarding your booking and stay
• Provide customer service and support
• Administer the Araw Rewards program
• Send you promotional offers and newsletters (if you have opted in)
• Improve our services and website
• Comply with legal requirements

2.2 Sensitive Personal Information and Health Data

We use sensitive personal information to:

• Ensure the safety and well-being of our guests
• Tailor our services and wellness programs
• Provide personalized recommendations and support

2.3 Non-Personal Information

Non-personal information is used to:

• Analyze website usage and performance
• Improve our website and services
• Personalize your experience on our website

2.4 Loyalty Program (Araw Rewards)

Information collected through the Araw Rewards program is used to:

• Manage and administer your loyalty account
• Track and process rewards points
• Provide exclusive promotions and benefits
• Enhance guest retention and personalize experiences

3. Sharing of Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you, provided they comply with the Data Privacy Act of 2012.
• Legal Compliance: We may disclose your information when required by law or in response to legal processes.
• Protection of Rights: We may disclose your information to enforce our site policies, protect our or others’ rights, property, or safety.

4. Data Security

We implement a variety of security measures, including:

• Secure Sockets Layer (SSL) encryption for online transactions
• Access controls to restrict unauthorized access to personal information
• Regular security assessments and updates

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for a maximum of three (3) years, unless a longer retention period is required by law.

6. Your Rights

Under the Data Privacy Act of 2012, you have the following rights:

• Right to Access – Request access to your personal information.
• Right to Correction – Correct or update your personal information.
• Right to Erasure – Request deletion of your personal information, subject to certain conditions.
• Right to Object – Object to the processing of your personal information.
• Right to Data Portability – Obtain a copy of your personal information in a structured format.

To exercise these rights, please contact us at dataprotectionoclvi@pjlhuillier.com.

7. Cookies

Our website uses cookies to enhance your experience. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enable the site’s or service provider’s systems to recognize your browser and capture and remember certain information.

You can choose to disable cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

8. Third-Party Links

Our website may contain links to third-party websites. These sites have separate privacy policies, and we have no responsibility for their content or activities.

9. Force Majeure

We shall not be held responsible for any failure or delay in the performance of our obligations under this Privacy Policy due to events beyond our reasonable control, including but not limited to natural disasters, pandemics, government regulations, labor strikes, cyberattacks, or other force majeure events. During such events, we will take all reasonable steps to minimize the impact on our services.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

11. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

📍 Head Office Address: Araw Hospitality Inc., Unit 203, Le Triomphe, Salcedo Village, Bldg. 159 H.V. Dela Costa, Makati, Metro Manila, Philippines
📧Email: dataprotectionoclvi@pjlhuillier.com
📞 Phone: +639 29 598 2374

By using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy. Thank you for choosing Bacau Bay Resort Coron. We are committed to protecting your privacy and providing a safe and enjoyable experience.